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Written Testimonials

Feefo trusted service award Feefo gold trusted serviceAt Debt Mediators, we take pride in the work we do and have seen sound results from many of our previous customers. Time and time again we aim to improve our service, and with the hundreds of happy customers we have that have managed to escape from their troubles, we continue to do so.

With a 95% client satisfaction rate via Feefo reviews, and recently being awarded a Gold Trusted Service Award why would you trust your financial future to anyone else?

 

 

100%Positive
Rating
147Customer
Reviews

"Give good explanation"

"The best customer service"

"Nothing was ever a problem, always happy to help and provide options to suit my situation, yes would recommend or use again"

"DCS really helped me when I was down and needed it."

"very easy to deal with, professional and provided me with right advice"

"provided me with the right advice at the beginning"

"Great customer service always helpful a pleasure to deal with always"

"Very good service, staff were very helpful when needing assistance or information, I would recommend DCS group to other people if they are in the same situation."

"Easy to deal with. Very accommodating when I had difficulty with payment"

"I gave this 4 stars because the staff have always been very supportive and helpful, they worked in with me and never made me feel inferior. Their encouragement and their willingness to bend with me in times must this whole experience painless. . From start to finish it went very smoothly . So thankyou..."

"They were always helpful, no matter how many times I rang them in a day."

"Good customer service"

"They were always very accommodating during my term of the loan in terms of customer service.
One thing I wasn't advised was that even if I complete my loan early that I will have a mark against my credit rating for the whole term of the loan, I feel this shoukd be explained in more detail to your..."

"Information provided was explained in easy terms"

"Excellent very accommodating and helpful. Staff friendly and spoke English"

"Excellent service for a great outcome"

"Easy to talk to, quartly emails on account and flexible on payments if needed"

"They were always friendly & helpful when needed. I spoke to them when I had one payment left, And they were very congratulatory with my efforts & finally getting my Part 9 payed off."

"Good customer service as required and a willingness to help"

"Good service"

"treated me like a human, and easy to deal with , also offered help when it was needed, Many Thanks"

"They help me when I need help. I could ring and talk to them and that always the greatest help of all"

"Thank you for all of your help over the last 3 years. I was stuck in a situation nobody wants to be in and DCS was so so helpful. Always obliging when I needed to change payment days, direct debits etc so THANK you to all of you!!"

"Good communication and clear in instructions on how to manage my debt."

"Always helpful when needed"

Messages from our Clients

It was a pleasure to talk to someone who actually cares and wants to help as you know things have not gone well and your patience and kind understanding was really appreciated. You took the time to listen and answered all my questions. That type of customer service is something I have not received elsewhere, because of my ex and the debts he left, people just want their money. Again thank you again for all your kindness and I wish more people were as helpful as you. –Jenny

 

I would very much like to thank all the team at Debt Mediators who have helped me out with my agreement over the last 5 years. This means everybody from payments to admin etc etc. I am so very grateful for the help and support I received from your company. It was always a pleasure to call and talk to staff. If i had problem with a payment it was dealt with so swiftly and efficiently every time. Everyone was always very helpful and friendly to talk to.  I cannot praise then enough for the service they gave me. Once again I thank you all for your help and assistance. – Peter

 

I am writing to express my sincere appreciation for your involvement and assistance in finding a way to resolve the financial millstone which was strangling me. My life can now get back to some form of normality in the knowledge that in some three years’ time, my debts will have been expunged.  That is a considerably different position to that which I was facing in trying to do things my own way, not only from the financial impact that this would have had, together with a level of debt which would still have remained when I retired. So once again, thank you so much for what you have been able to achieve for me. – John

 

Thank you for all the work you have done.  Back when I first called you I was suicidal about my debts, but you showed me the light at the end of the tunnel.  I am now debt free with money building in savings accounts and couldn’t be happier. I want to pass a huge thanks to everyone there who has helped me, or should I say ‘saved’. – Jody

 

If testimonial helps even one person to become debt free its worthwhile. Let me start with how I got into trouble… I used to work in bank and financial companies which made it really easy to get approved for personal loans and credit cards. I had my head buried in the sand about my finances, and didn’t want to admit that I was in trouble until I couldn’t afford the repayments and was about to lose my house. I learnt my lesson the hard way, but Debt Mediators helped me climb back. Thank you so much for you help and advice. I am eternally grateful! – Mike

 

I am so appreciated and thankful for all the help you offered me nearly 5 years ago. My life has changed since completing my debt agreement.  Hard work and determination has opened my work to many opportunities including travel and working overseas.  I always speak highly of your company and recommend you to people in need. – Joseph

 

Thanks for always being courteous and decent from the first phone call, I give you a 5 star rating. – Keryn

 

I just want to say thanks for your patience and understanding throughout this long ordeal. Your team has always treated me with respect and understanding, which in this world is very hard to find. I was young and blind and learned the hard way, next year I will start planning on my goal of buying a house. I’m very grateful. – Wayne

 

What an absolute joy and pleasure it has been having you represent me! As stressful as all of this has been you have been caring, professional, extremely helpful and kind. Thank you so very much for helping in my transition through this stage of my life. – Jewel

 

Thank you so much . You have been a really big help and I am so glad that I picked your agency to work with. – Rebecca

 

It’s honestly a great feeling knowing you’re helping me through my stressful financial struggle, thank you also to Amanda as she was also very helpful to me in the first instance, you have been very informative, and very supportive. I feel reassured in the sense that I finally see myself getting back on track financially. You don’t know what your help means to me. – Sue

 

Joining Debt Mediators was the only good decision I made 5 years ago. Yesterday was my final payment. Today I woke up with free of debt feeling which was fantastic! Thank you so much for your help and advises. I am eternally grateful – Annie

 

OHHH you guys are amazing… Your whole team make us feel so much better about our awful situation!! Life is back to fabulous and our finances are in check!! Now we can give our kids a bit of a Christmas!! Thank you, thank you, thank you. – Alison

 

To all at Debt Mediators, I would like to thank you for your assistance and guidance in my time of need. It was much appreciated. – Pat

 

I’m on top of the world… I just got your text to say my agreement was approved by creditors. Thank you thank you for being patient with me, and for putting up with this crazy lady. –Shelly

 

I called Debt Mediators when I was going through a tough time financially and couldn’t get on track… when I spoke to Debt Mediators it was like a weight lifted off my shoulders. All of the people I spoke to were so understanding and nice. Everyone was really helpful, no request was too difficult to complete and no question was too hard to explain. I now have something in place where I can start fresh and pay off my debts. – Matt

 

Debt Mediators are proven to be one of the most successful mediation companies in Australia. Take a look for yourself with how we can get you out of debt and on the path to success today.

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