At Debt Mediators, we take pride in the work we do and have seen sound results from many of our previous customers. Time and time again we aim to improve our service, and with the hundreds of happy customers we have that have managed to escape from their troubles, we continue to do so.
"It was great they helped me manage my finances big time"
"Treated me with respect and courtesy every time I needed to contact customer support. Certainly recommend to anyone."
"customer service was excellent and if u miss a payment they are quite understanding."
"The only thing that annoyed me was the $1 surcharge EVERY week for allowing them to take money out of my account directly and the lack of a BPay option that wouldn't have had a surcharge... nothing like paying another $350+ just to be allowed to pay. other then that all good."
"Dealing with the DCS group was a hassle free way of dealing with my debt the customer service and assistance was first class there where. Ever any issues"
"They have listened to all my calls properly and professionally."
"From the beginning all the staff at DCS have been extremely supportive and helpful. There's not one time in 5 years that I've been disappointed. Overall I highly recommend DCS and couldn't be happy with the whole experience. I'm very grateful they've helped me achieve a debt free status without any stress."
"Very very caring thoughtful and supportive."
"When i needed them the most at such a stressful time they were there. They were supportive and understanding and it was a huge relief. Their customer service is second to none nothing was to hard and as i gor closer to paying out my agreement they offered encouragement. Without them i dont know ..."
"Due to severe credit card/financial debt, I had to undertake a debt agreement, this was taken out over 4.5 years. I have since paid this debt off.
In the beginning I went to various banks to see if they could help us in some way, they couldnt, I felt we were in a drastic situation and couldnt see..."
"I have been with DCS now for 5 years.Just finished my debt agreement,and over these 5 years,they have helped me out whenever needed,and the customer service is exceptional.Highly recommended,and thanks for putting me back on the right track.."
"They were amazing"
"Great customer service. Always nice to deal with. Very helpful team"
"All staff very thoughtful of my financial situation when speaking to them over 5 years and thanks to DCS GROUP I am now debt free and taking a secound run at life.
MANY THANKS TO ALL"
"Staff were very helpful,always available to speak with and co-operative."
"Sure, i just want to say a big thank you to everyone that dealt with me and helped me throughout the long process of my financial recovery.. it been a very hard, embarrassing and emotional burden. All of the staff i spoke to was always helpfull respectfull and non-judgemental. So thank you all again,..."
"Their customer service was excellent and any information that i required was provided quickly."
"Awesome. Very supportive and made things simple."
"They were extremly helpful at a very stressful time , even when obstacles turned up they came up with solutions"
"very helpful in getting my life back."
Messages from our Clients
It was a pleasure to talk to someone who actually cares and wants to help as you know things have not gone well and your patience and kind understanding was really appreciated. You took the time to listen and answered all my questions. That type of customer service is something I have not received elsewhere, because of my ex and the debts he left, people just want their money. Again thank you again for all your kindness and I wish more people were as helpful as you. –Jenny
I would very much like to thank all the team at Debt Mediators who have helped me out with my agreement over the last 5 years. This means everybody from payments to admin etc etc. I am so very grateful for the help and support I received from your company. It was always a pleasure to call and talk to staff. If i had problem with a payment it was dealt with so swiftly and efficiently every time. Everyone was always very helpful and friendly to talk to. I cannot praise then enough for the service they gave me. Once again I thank you all for your help and assistance. – Peter
I am writing to express my sincere appreciation for your involvement and assistance in finding a way to resolve the financial millstone which was strangling me. My life can now get back to some form of normality in the knowledge that in some three years’ time, my debts will have been expunged. That is a considerably different position to that which I was facing in trying to do things my own way, not only from the financial impact that this would have had, together with a level of debt which would still have remained when I retired. So once again, thank you so much for what you have been able to achieve for me. – John
Thank you for all the work you have done. Back when I first called you I was suicidal about my debts, but you showed me the light at the end of the tunnel. I am now debt free with money building in savings accounts and couldn’t be happier. I want to pass a huge thanks to everyone there who has helped me, or should I say ‘saved’. – Jody
If testimonial helps even one person to become debt free its worthwhile. Let me start with how I got into trouble… I used to work in bank and financial companies which made it really easy to get approved for personal loans and credit cards. I had my head buried in the sand about my finances, and didn’t want to admit that I was in trouble until I couldn’t afford the repayments and was about to lose my house. I learnt my lesson the hard way, but Debt Mediators helped me climb back. Thank you so much for you help and advice. I am eternally grateful! – Mike
I am so appreciated and thankful for all the help you offered me nearly 5 years ago. My life has changed since completing my debt agreement. Hard work and determination has opened my work to many opportunities including travel and working overseas. I always speak highly of your company and recommend you to people in need. – Joseph
Thanks for always being courteous and decent from the first phone call, I give you a 5 star rating. – Keryn
I just want to say thanks for your patience and understanding throughout this long ordeal. Your team has always treated me with respect and understanding, which in this world is very hard to find. I was young and blind and learned the hard way, next year I will start planning on my goal of buying a house. I’m very grateful. – Wayne
What an absolute joy and pleasure it has been having you represent me! As stressful as all of this has been you have been caring, professional, extremely helpful and kind. Thank you so very much for helping in my transition through this stage of my life. – Jewel
Thank you so much . You have been a really big help and I am so glad that I picked your agency to work with. – Rebecca
It’s honestly a great feeling knowing you’re helping me through my stressful financial struggle, thank you also to Amanda as she was also very helpful to me in the first instance, you have been very informative, and very supportive. I feel reassured in the sense that I finally see myself getting back on track financially. You don’t know what your help means to me. – Sue
Joining Debt Mediators was the only good decision I made 5 years ago. Yesterday was my final payment. Today I woke up with free of debt feeling which was fantastic! Thank you so much for your help and advises. I am eternally grateful – Annie
OHHH you guys are amazing… Your whole team make us feel so much better about our awful situation!! Life is back to fabulous and our finances are in check!! Now we can give our kids a bit of a Christmas!! Thank you, thank you, thank you. – Alison
To all at Debt Mediators, I would like to thank you for your assistance and guidance in my time of need. It was much appreciated. – Pat
I’m on top of the world… I just got your text to say my agreement was approved by creditors. Thank you thank you for being patient with me, and for putting up with this crazy lady. –Shelly
I called Debt Mediators when I was going through a tough time financially and couldn’t get on track… when I spoke to Debt Mediators it was like a weight lifted off my shoulders. All of the people I spoke to were so understanding and nice. Everyone was really helpful, no request was too difficult to complete and no question was too hard to explain. I now have something in place where I can start fresh and pay off my debts. – Matt
Debt Mediators are proven to be one of the most successful mediation companies in Australia. Take a look for yourself with how we can get you out of debt and on the path to success today.
More client experiences can be found here: