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Written Testimonials

Feefo trusted service award Feefo gold trusted serviceAt Debt Mediators, we take pride in the work we do and have seen sound results from many of our previous customers. Time and time again we aim to improve our service, and with the hundreds of happy customers we have that have managed to escape from their troubles, we continue to do so.

With a 95% client satisfaction rate via Feefo reviews, and recently being awarded a Gold Trusted Service Award why would you trust your financial future with anyone else?

 

 

95%Positive
Rating
305Customer
Reviews

"They went out of their way to help me pay off the money problems i had accrued.. and when i had problems with making payments they were more than able to accomodate my needs. Thankyou for all your help DCS"

"Wonderful, helpful people"

"The DCS group staff were wonderful right from the start. They listened and explained everything clearly in words that anyone can understand. They were very polite and friendly every time I rang and without their help I honestly hate to think what might have happened."

"Very easy to deal with, understanding and quick to action any requests made"

"Really very helpful and recommend if you need help use DCS group. I could not have not this without you. Thank you very much"

"would definitely recommend"

"I would definitely recommend DCS Group as they were always professional yet friendly with great communication in my dealings with them."

"a life saver"

"very appreciative all the support I received, made my ordeal 1 I could deal with,"

"Very helpful very patient"

"DCS was awsome...forever supportive and incredibly helpful understanding our struggle to honour our debt agreement as our intention has always been to succeed and we did.
Thankyou for helping us DCS."

"very professional and friendly staff, did the best job "

"Thanks DCS for the excellent job, always were there for me"

"Good service let down at the end by bad communication."

"Everything was going well until near the end of the agreement. I did not get the usual letter after six or seven weeks had passed to let me know how much longer the agreement had to run and also what my balance was, but for the previous years everything went smoothly. A short note or email, letting..."

"Always helpful and polite. Very knowledgeable about what they do and give great advice when needed the most."

"Excellent service and great to talk to. "

"They were really helpful and made sure everything was affordable for me. Also nade sure i finished my payments."

"Great service"

"Financially rewarding "

"The service was great, your staff agreed to all my request over the period of the contract. The only thing that stopped me from scoring you a five star was that it wasn't made clear to me at the start what i was going into until it was too late. I didn't realise it was a form of bankruptcy, but now..."

"They were great helped me when it was a tough month was able to change my payment and always friendly and pilot on the phone ."

"Excellent customer service. Very understanding."

"So so helpful couldn't have handled myself so thankful an would highly recommend to anyone having trouble"

"Friendly and understanding"

"I was very happy with their service. Always friendly and understanding. Nothing was a problem."

"Very helpfull and understanding"

Messages from our Clients

It was a pleasure to talk to someone who actually cares and wants to help as you know things have not gone well and your patience and kind understanding was really appreciated. You took the time to listen and answered all my questions. That type of customer service is something I have not received elsewhere, because of my ex and the debts he left, people just want their money. Again thank you again for all your kindness and I wish more people were as helpful as you. –Jenny

 

I would very much like to thank all the team at Debt Mediators who have helped me out with my agreement over the last 5 years. This means everybody from payments to admin etc etc. I am so very grateful for the help and support I received from your company. It was always a pleasure to call and talk to staff. If i had problem with a payment it was dealt with so swiftly and efficiently every time. Everyone was always very helpful and friendly to talk to.  I cannot praise then enough for the service they gave me. Once again I thank you all for your help and assistance. – Peter

 

I am writing to express my sincere appreciation for your involvement and assistance in finding a way to resolve the financial millstone which was strangling me. My life can now get back to some form of normality in the knowledge that in some three years’ time, my debts will have been expunged.  That is a considerably different position to that which I was facing in trying to do things my own way, not only from the financial impact that this would have had, together with a level of debt which would still have remained when I retired. So once again, thank you so much for what you have been able to achieve for me. – John

 

Thank you for all the work you have done.  Back when I first called you I was suicidal about my debts, but you showed me the light at the end of the tunnel.  I am now debt free with money building in savings accounts and couldn’t be happier. I want to pass a huge thanks to everyone there who has helped me, or should I say ‘saved’. – Jody

 

If testimonial helps even one person to become debt free its worthwhile. Let me start with how I got into trouble… I used to work in bank and financial companies which made it really easy to get approved for personal loans and credit cards. I had my head buried in the sand about my finances, and didn’t want to admit that I was in trouble until I couldn’t afford the repayments and was about to lose my house. I learnt my lesson the hard way, but Debt Mediators helped me climb back. Thank you so much for you help and advice. I am eternally grateful! – Mike

 

I am so appreciated and thankful for all the help you offered me nearly 5 years ago. My life has changed since completing my debt agreement.  Hard work and determination has opened my work to many opportunities including travel and working overseas.  I always speak highly of your company and recommend you to people in need. – Joseph

 

Thanks for always being courteous and decent from the first phone call, I give you a 5 star rating. – Keryn

 

I just want to say thanks for your patience and understanding throughout this long ordeal. Your team has always treated me with respect and understanding, which in this world is very hard to find. I was young and blind and learned the hard way, next year I will start planning on my goal of buying a house. I’m very grateful. – Wayne

 

What an absolute joy and pleasure it has been having you represent me! As stressful as all of this has been you have been caring, professional, extremely helpful and kind. Thank you so very much for helping in my transition through this stage of my life. – Jewel

 

Thank you so much . You have been a really big help and I am so glad that I picked your agency to work with. – Rebecca

 

It’s honestly a great feeling knowing you’re helping me through my stressful financial struggle, thank you also to Amanda as she was also very helpful to me in the first instance, you have been very informative, and very supportive. I feel reassured in the sense that I finally see myself getting back on track financially. You don’t know what your help means to me. – Sue

 

Joining Debt Mediators was the only good decision I made 5 years ago. Yesterday was my final payment. Today I woke up with free of debt feeling which was fantastic! Thank you so much for your help and advises. I am eternally grateful – Annie

 

OHHH you guys are amazing… Your whole team make us feel so much better about our awful situation!! Life is back to fabulous and our finances are in check!! Now we can give our kids a bit of a Christmas!! Thank you, thank you, thank you. – Alison

 

To all at Debt Mediators, I would like to thank you for your assistance and guidance in my time of need. It was much appreciated. – Pat

 

I’m on top of the world… I just got your text to say my agreement was approved by creditors. Thank you thank you for being patient with me, and for putting up with this crazy lady. –Shelly

 

I called Debt Mediators when I was going through a tough time financially and couldn’t get on track… when I spoke to Debt Mediators it was like a weight lifted off my shoulders. All of the people I spoke to were so understanding and nice. Everyone was really helpful, no request was too difficult to complete and no question was too hard to explain. I now have something in place where I can start fresh and pay off my debts. – Matt

 

Debt Mediators are proven to be one of the most successful mediation companies in Australia. Take a look for yourself with how we can get you out of debt and on the path to success today.

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