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Written Testimonials

Feefo trusted service award Feefo gold trusted serviceAt Debt Mediators, we take pride in the work we do and have seen sound results from many of our previous customers. Time and time again we aim to improve our service, and with the hundreds of happy customers we have that have managed to escape from their troubles, we continue to do so.

With a 95% client satisfaction rate via Feefo reviews, and recently being awarded a Gold Trusted Service Award why would you trust your financial future to anyone else?

 

 

96%Positive
Rating
442Customer
Reviews

"Yes"

"100% worth doing"

"I had a great experience with DCS Group, managed to get my debt paid of early and it was very simple."

"All at DCS were always supportive, friendly and extremely helpful. "

"When I first rang the DCS group, I was trying to find a solution to my massive debt. The person I spoke to that day was so supportive, they explained the entire process to me and the consequences of not paying off my debt. DCS supported me from day 1 to last day. They were always only a very..."

"I Really wasn't sure when I first applied that this was the right thing for me but the staff made me feel that it wasn't my fault life changes and how right they were they have helped me for 5 years to reach my goals staff are never judgemental just helpful I can never thank them enough i can know..."

"Supportive and professional "

"DCS group, your staff were always so patient and understanding and willing to help. 5 yrs is a long time and brings ups and downs and DCS always supported me through each and every stage. My only frustration was that you don't reply to emails and makes it difficult when asking questions and finding..."

"After 5 years finally I completed my loans .DCS was very helpful during this time.At times I straggle but DCS gave me extra time to pay.
One think I did not like few occasions i did not have the fans on my due date..and i had to pay up to $14.00 revers transaction..that is a RIP OFF"

"They were absolutely wonderful....
Could ask for better understanding and commitment from them to help in so many ways. Once again thank you from myself and family."

"Helpful staff, let me ask the ‘stupid’ questions, so I could understand what I was committing to."

"i have no problem recommending DCS: BEYOND DEPT consiering it was my fault that i ended up in dept in the first place these people helped me out imensley."

"They have been so helpfull throught, customer service was excellent"

"DCS helped relieve the burden and anxiety of managing my debt."

"I would recommend DCS to anybody, and if I needed to use them again, I wouldn't hesitate. The anxiety of debt impacted on my health, and DCS took 95% of the responsibility and burden into their hands, and helped me profoundly. I'm incredibly thankful."

"Relief , but be aware "

"DCS made it a fairly easy process and were easy to deal with when needed after the agreement in place. Was a weight off my mind and the stress was gone once I entered into manageable fortnightly payments. The only advice I'd give anyone looking to enter into a Part IX agreement is, to make sure you..."

"Staff are very understanding and never made you feel ashamed. I am all finished with them now and back on my feet and about to buy a house. Big thanks to everyone at DCS."

"Always helpful and are friendly.
Would highly recommend the great service."

"Very helpful with this matter right from the start."

"5* definitely recommend "

"Very very helpful. Always kept me up-to date with my statements and if I had any questions would answer me within 24 hours. Would definitely recommend. Changed my life around! Thank you so much"

"Excellent service, flexible and professional"

"So easy to deal with and always helpful."

"Whenever I had an issue I could contact DCS and they were only too happy to help. No problems or issues and worry free."

"Completey commented. "

"Dcs always had time two lesson."

"Always very helpful and easy to deal with when have contacted them "

"Always very helpful and easy to deal with whenever I contacted them."

Messages from our Clients

It was a pleasure to talk to someone who actually cares and wants to help as you know things have not gone well and your patience and kind understanding was really appreciated. You took the time to listen and answered all my questions. That type of customer service is something I have not received elsewhere, because of my ex and the debts he left, people just want their money. Again thank you again for all your kindness and I wish more people were as helpful as you. –Jenny

 

I would very much like to thank all the team at Debt Mediators who have helped me out with my agreement over the last 5 years. This means everybody from payments to admin etc etc. I am so very grateful for the help and support I received from your company. It was always a pleasure to call and talk to staff. If i had problem with a payment it was dealt with so swiftly and efficiently every time. Everyone was always very helpful and friendly to talk to.  I cannot praise then enough for the service they gave me. Once again I thank you all for your help and assistance. – Peter

 

I am writing to express my sincere appreciation for your involvement and assistance in finding a way to resolve the financial millstone which was strangling me. My life can now get back to some form of normality in the knowledge that in some three years’ time, my debts will have been expunged.  That is a considerably different position to that which I was facing in trying to do things my own way, not only from the financial impact that this would have had, together with a level of debt which would still have remained when I retired. So once again, thank you so much for what you have been able to achieve for me. – John

 

Thank you for all the work you have done.  Back when I first called you I was suicidal about my debts, but you showed me the light at the end of the tunnel.  I am now debt free with money building in savings accounts and couldn’t be happier. I want to pass a huge thanks to everyone there who has helped me, or should I say ‘saved’. – Jody

 

If testimonial helps even one person to become debt free its worthwhile. Let me start with how I got into trouble… I used to work in bank and financial companies which made it really easy to get approved for personal loans and credit cards. I had my head buried in the sand about my finances, and didn’t want to admit that I was in trouble until I couldn’t afford the repayments and was about to lose my house. I learnt my lesson the hard way, but Debt Mediators helped me climb back. Thank you so much for you help and advice. I am eternally grateful! – Mike

 

I am so appreciated and thankful for all the help you offered me nearly 5 years ago. My life has changed since completing my debt agreement.  Hard work and determination has opened my work to many opportunities including travel and working overseas.  I always speak highly of your company and recommend you to people in need. – Joseph

 

Thanks for always being courteous and decent from the first phone call, I give you a 5 star rating. – Keryn

 

I just want to say thanks for your patience and understanding throughout this long ordeal. Your team has always treated me with respect and understanding, which in this world is very hard to find. I was young and blind and learned the hard way, next year I will start planning on my goal of buying a house. I’m very grateful. – Wayne

 

What an absolute joy and pleasure it has been having you represent me! As stressful as all of this has been you have been caring, professional, extremely helpful and kind. Thank you so very much for helping in my transition through this stage of my life. – Jewel

 

Thank you so much . You have been a really big help and I am so glad that I picked your agency to work with. – Rebecca

 

It’s honestly a great feeling knowing you’re helping me through my stressful financial struggle, thank you also to Amanda as she was also very helpful to me in the first instance, you have been very informative, and very supportive. I feel reassured in the sense that I finally see myself getting back on track financially. You don’t know what your help means to me. – Sue

 

Joining Debt Mediators was the only good decision I made 5 years ago. Yesterday was my final payment. Today I woke up with free of debt feeling which was fantastic! Thank you so much for your help and advises. I am eternally grateful – Annie

 

OHHH you guys are amazing… Your whole team make us feel so much better about our awful situation!! Life is back to fabulous and our finances are in check!! Now we can give our kids a bit of a Christmas!! Thank you, thank you, thank you. – Alison

 

To all at Debt Mediators, I would like to thank you for your assistance and guidance in my time of need. It was much appreciated. – Pat

 

I’m on top of the world… I just got your text to say my agreement was approved by creditors. Thank you thank you for being patient with me, and for putting up with this crazy lady. –Shelly

 

I called Debt Mediators when I was going through a tough time financially and couldn’t get on track… when I spoke to Debt Mediators it was like a weight lifted off my shoulders. All of the people I spoke to were so understanding and nice. Everyone was really helpful, no request was too difficult to complete and no question was too hard to explain. I now have something in place where I can start fresh and pay off my debts. – Matt

 

Debt Mediators are proven to be one of the most successful mediation companies in Australia. Take a look for yourself with how we can get you out of debt and on the path to success today.

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